To ensure your complete satisfaction, every product we manufacture is covered by our industry leading 2 Year Product Warranty. We unconditionally warrant all products we manufacture against mechanical failure or factory defect for 2 years. In the event of a factory defect or mechanical failure, BlindCraft will repair or replace the product at no charge. This warranty does not cover defects resulting from abuse, misuse, or improper care and maintenance.
- BlindCraft products are covered for defects in materials, workmanship or failure to operate for as long as the original retail purchaser owns the product (unless shorter periods are provided below)
- All internal mechanisms.
- Components and brackets.
- Fabric delamination.
- Repairs and/or replacements will be made with like or similar parts or products.
NOT COVERED (BY A LIFETIME LIMITED WARRANTY)
- Any conditions caused by normal wear and tear.
- Abuse, accidents, misuse or alterations to the product.
- Exposure to the elements (sun damage, wind, water/ moisture) and discolouration or fading over time.
- Failure to follow our instructions with respect to measurement, proper installation, cleaning or maintenance.
- Shipping charges, cost of removal and reinstallation.
TO OBTAIN WARRANTY
- Contact our support team for warranty assistance.
- If you are not the original owner, we may be able to provide you with repair parts and instructions free of charge.
- Contact BlindCraft at +27 81 440 3419 for technical support, certain parts free of charge, for assistance in obtaining warranty service or for further explanation of our warranty.
We want your ordering experience to be as simple as possible, which is why we offer free shipping to throughout South Africa for orders over R1000.00.
Here are some important notes on shipping:
- No shipments can be made to PO Box addresses.
- For the fastest service possible, we ship most products directly from the manufacturing facility located closest to you.
- All delivery times listed on BlindCraft’s website or on any other BlindCraft material (ads, direct mail, emails, etc.) are estimates.
Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready, meaning you may receive multiple shipments for the same order. That way, you’ll have each product as soon as possible!
Freight Damage and Missing Parts
Upon receiving your order please be sure to inspect boxes carefully and alert your driver to any observed damage. If you find damaged items, please do not discard the boxes! We highly encourage you to take pictures of the damage, as the carrier will likely require them to process your claim.
Please contact us within 14 calendar days of the delivery date to report any freight claims to BlindCraft Customer Service.
If any parts are missing from your order (including installation materials such as screws and brackets), please contact us within 30 calendar days and we’ll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.
Currently, we do not ship products outside the borders of South Africa.
Delivery times given are estimates based on normal production and shipping times and may vary depending on the product.
- Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days.
- On occasion, there may also be delays caused by back ordered merchandise, factories slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.
- Estimated delivery times may also vary during peak seasons such as holidays.
Discontinued and/or Back Ordered Items
At times, products or colours are discontinued or placed on backorder by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of back ordered items, we will notify you immediately and give you the option to change or cancel your order.